Sales Tax Exemption

Typically, sales tax refunds are issued within 14 business days of the request. We must have an approved sales tax exemption certificate on file for your account before proceeding.

Yes, if you provide an approved sales tax exemption certificate within 90 days of the invoice date. Email your request to support@exemptioncertificateportal.com after your sales tax exemption certificate is approved. Make sure to include your customer number in the subject line.

Email your request to support@exemptioncertificateportal.com after your sales tax exemption certificate is approved. Make sure to include your customer number in the subject line.

Refunds are issued within 90 days of the invoice date if you provide an approved sales tax exemption certificate. The 90-day limitation on sales tax refunds is a Stahls’ internal policy based on the guidelines provided by state taxing authorities. For sales taxes paid prior to 90-days, please refer to your state taxing authority. Please note, STAHLS’ does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

Yes, if you provide an approved sales tax exemption certificate within 90 days of the invoice date. Email your request to support@exemptioncertificateportal.com after your sales tax exemption certificate is approved. Make sure to include your customer number in the subject line.

We attempt to respond to all requests within 1 business day. The support@exemptioncertificateportal.com email inbox is monitored Monday – Friday 7:30 AM – 5 PM EST excluding holidays. Registration requests and questions are answered in the order in which they are received.

Sales tax exempt status can be verified by logging into your STAHLS’ or Transfer Express website account profile, by logging into your exemption account in the Certificate Manager portal, or by emailing your question to support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

Currently, we do not have the capacity for phone support. All sales tax exemption questions should be emailed to support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

We attempt to respond within one business day. If you haven’t received a response in two business days, please check your spam or junk inbox before following up. The support@exemptioncertificateportal.com email inbox is monitored Monday – Friday 7:30 AM – 5 PM EST excluding holidays. Registration requests and questions are answered in the order in which they are received. Email your question to support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

Approval confirmations are not automatically sent. Sales Tax exempt status can be verified by logging into your Stahls’ or Transfer Express website account profile, logging into your exemption account in the Certificate Manager portal, or by emailing support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

Registration for a sales tax exemption account is the first step in the sales tax exemption process. After your sales tax exemption registration request has been processed you will receive an email from CertificateManager@thompsonreuters.com (a no-reply email). Please follow the instructions included in the email to submit your sales tax exemption document. The sales tax exemption will go into effect once the sales tax exemption document is approved.

We attempt to respond to all requests and process approvals within one business day. Once your sales tax exemption certificate is received and approved, you can place an order without sales tax. Sales tax exemption registration requests and sales tax exemption document approvals are processed in the order in which they are received.

There are usually instructions listed on the sales tax exemption document. Please refer to your state taxing authority website regarding sales tax exemption. Please note, STAHLS’ does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

Sales tax exemption documents can be submitted through our Certificate Manager exemption certificate portal. The Sales Tax Exemption portal works best in Google Chrome. Please log into your Stahls’ or Transfer Express website account profile and click on the “Register Here” link under the sales tax-exempt section to begin the process. After your sales tax exemption registration request has been processed you will receive an email from CertificateManager@thompsonreuters.com (a no-reply email). Please follow the instructions included in the email to receive your PIN and log into your account. After signing into the Certificate Manager sales tax exemption certificate portal: click on add a new certificate and fill out all the required (*) information. If you do not have a sales tax exemption document saved to your computer, select from the state approved forms in the drop-down list in the upper-right corner of the page. Click on browse for a file in the white upload box and select the PDF or JPEG of your sales tax exemption form. After the document has been uploaded to the white upload box, make sure to click on submit. If you have any technical difficulties, email your sales tax exemption form as an attachment to support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

The quickest way to submit a sales tax exemption document is through the Certificate Manager sales tax exemption portal. Please log into your Stahls’ or Transfer Express website account profile and click on the “Register Here” link under the sales tax- exempt section to begin the process. After your sales tax exemption registration request has been processed you will receive an email from CertificateManager@thompsonreuters.com (a no-reply email). Please follow the instructions included in the email to submit your sales tax exemption document. The support@exemptioncertificateportal.com email inbox is monitored Monday – Friday 7:30 AM – 5 PM EST excluding holidays. Emails are answered in the order in which they are received. If you have any technical difficulties, email your sales tax document as an attachment to support@exemptioncertificateportal.com. Make sure to include your customer number in the subject line.

Your sales tax exemption certificate may not be approved for several reasons.

A few reasons are:

• The document submitted is not accepted by your state taxing authority for sales tax exemption.
• All the required information was not included on your sales tax exemption document.
• Your sales tax exemption document has expired.

If you have any questions about why your document was rejected, please email support@exemptioncertificateportal.com with a copy of the rejected document and include your questions along with your customer number in the subject line.

We attempt to respond to requests within one business day. If you have not received a link and it has been over two business days, we may have an incorrect contact email address for your account. Please email support@exemptioncertificateportal.com with your customer number in the subject line. Requests for sales tax exemption portal links are processed Monday – Friday 7:30 AM – 5 PM EST excluding holidays. Requests are answered in the order in which they are received.

The PIN number is system generated. After selecting the emailed link that was sent from CertificateManager@thomsonreuters.com (a no reply email), select “Request Portal Access,” and you will receive another email with a system generated PIN (only valid for 30 minutes) to be used for logging in to your exemption account.

The frequency that sales tax exemption documents expire will depend on the state. Please refer to your state taxing authority website regarding sales tax exemption. Please note, STAHLS’ does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

If you are requesting sales tax exemption, sales tax exemption documents must be submitted and approved. Sales tax exemption documents should be submitted before placing an order to ensure that the exemption is applied, and no sales tax is calculated. Sales tax exemption documents may also need to be submitted if your current sales tax exemption document has expired.

Yes, sales tax exemption certificates are no longer valid/active once they have expired.

Yes, expiry notices are emailed 30-days before the sales tax exemption certificate’s expiration date. You will receive an email from CertificateManager@thompsonreuters.com (a no-reply email) with instructions and a link to access your exemption account. It is important to keep your contact information up to date, so the link is sent to the correct email.

This could be for several reasons. Please email support@exemptioncertificateportal.com with your question and make sure to include your customer number in the subject line. Our sales tax team will investigate the status of your sales tax exemption request. Please allow up to one business day for a response.

Yes, but sales tax will calculate until your sales tax exemption certificate is approved and applied to your account. If your order is invoiced with tax, contact support@exemptioncertificateportal.com with your request for a sales tax refund. Make sure that you include your customer number in the subject line of all communications.

Your sales tax exemption document may have expired. Please log into your Stahls’ or Transfer Express website account profile and click on the "Register Here" link under the sales tax-exempt section to request a link to upload an updated sales tax exemption certificate. You will receive an email from CertificateManager@thompsonreuters.com (a no-reply email) with instructions and a link to access your exemption account. Please email support@exemptioncertificateportal.com with any additional questions and make sure to include your customer number in the subject line.

To be exempt from sales tax, the proper sales tax exemption documents must be submitted through our Certificate Manager sales tax exemption portal. Please log into your Stahls' or Transfer Express website account profile and click on the "Register Here" link under the sales tax-exempt section to request access to the sales tax exemption portal. If you have any questions regarding accessing the portal, please email support@exemptioncertificateportal.com and include your customer number in the subject line.

Once you receive access to your exemption account in the OneSource portal, blank forms are available for download (upper right corner).
Additionally, you can refer to your state taxing authority for sales tax exemption documents that apply to your business. If you have any additional questions, please email support@exemptioncertificateportal.com and include your customer number in the subject line.

Documents cannot be attached through your account on the Stahls' and Transfer Express websites. The proper sales tax exemption documents must be submitted through our Certificate Manager sales tax exemption portal. Please log into your Stahls' or Transfer Express website account profile and click on the "Register Here" link under the sales tax-exempt section to request access to the sales tax exemption portal. If you have any questions regarding accessing the portal, please email support@exemptioncertificateportal.com and include your customer number in the subject line.

Acceptable sales tax exemption certificate documents are available on your Certificate Manager exemption account dashboard page (upper right corner) or by contacting your state taxing authority. Additionally, you can refer to your state taxing authority website for sales tax exemption forms. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor. If you have additional questions, please email support@exemptioncertificateportal.com and include your customer number in the subject line.

Copies of business licenses, W-9's and IRS letters are not considered exemption certificates and will not be approved. Reseller's permits or sales tax licenses may be allowed by your state. Additionally, you can contact your tax advisor or state taxing authority for further information regarding proper sales tax exemption documentation requirements. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

Stahls' and Transfer Express will follow state guidelines regarding the requirements to collect sales tax. Whether your order includes sales tax depends on our requirement to collect in that state. If you qualify for sales tax exemption in multiple states, documentation may be required for each state. Any questions regarding sales tax exemption in the ship-to state, may be directed to the state taxing authorities. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

There may be a few reasons your account is being charged tax; a few common reasons are listed below.

• Your account may not qualify for sales tax exemption, and you have purchased a taxable item.
• You don't have a sales tax exemption document associated with your account.
• Your sales tax exemption document has expired.
• You are shipping to another state and haven't provided a sales tax exemption document for that state.

If you have any additional questions, we may be able to assist by reviewing your sales tax exemption account. Please email support@exemptioncertificateportal.com and include your customer number in the subject line of your request.

Each state has its own requirements regarding sales tax exemption and the proper documentation that is required. If shipping to another state, refer to that state taxing authority. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

Refer to your state taxing authority where you registered as a seller. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

Sales Tax exemption documents can only be linked to one company and one customer number. A sales tax exemption document will need to be provided for each company as the seller and will be linked to its associated customer number.

State guidelines determine the products and services that are taxable. Stahls' and Transfer Express must follow state guidelines regarding the requirement to register and collect sales tax. Refer to your state taxing authority regarding specific sales tax questions. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.

State guidelines determine the products and services that are taxable. Stahls' and Transfer Express must follow state guidelines regarding the requirement to register and collect sales tax. Refer to your state taxing authority regarding specific sales tax questions. Please note, STAHLS' does not provide legal, tax or accounting advice. If required, please consult with a tax advisor.